Landis+Gyr Technical Implementation Manager in Allentown, Pennsylvania
Technical Implementation Manager
This position is responsible for the functional implementation and delivery of Landis+Gyr’s Gridstream MDMS solution to clients using structured implementation project lifecycle to ensure quality in solution delivery. Persons in this role will evaluate client business processes and consult with the client on the feasibility and integration of those processes utilizing the MDMS solution; implement appropriate system configurations, features, and services for optimal system operation and performance; and validate system quality to achieve client acceptance and satisfaction.
Ability to work with customer requirements to propose a functional solution.
Act as the primary functional resource that collaborates with the client throughout an implementation project.
Perform system integration planning and implementation.
Ensure system configuration meets customer requirements.
Troubleshoot system operational and performance issues and propose remedy options.
Provide functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback.
Establish and monitor system performance reporting, recognize adverse trends and take necessary preventative and corrective actions.
Work closely with technical resources to resolve complex issues relating to system infrastructure such as the operating system, database, application server, etc.
Support creation of standard operating procedures for functional elements of the system that are effective and repeatable.
Interact with project, technical, and development resources throughout the company to establish and maintain knowledge of the core product(s) and all enhancements and fixes, especially those relative to assigned clients.
Highly adaptable in a dynamic work environment
Excellent written and oral communication
Accustomed to working in an environment driven by high standards for service and system delivery
Excellent team player; self-starter with the ability to work unsupervised
Ability to plan and maintain schedules
Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs
Excellent customer communications and customer service skills
Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
Requires a minimum of 3 years of related experience
Experience in working with solutions involving enterprise-grade software applications
Utility operations experience is a plus
Experience in process definition and delivery to meet overall business objectives
PMP certification a plus
Experience in analyzing and understanding specifications and requirements
Bachelor of Science degree required / Advanced degree desired
Business Process consulting experience a plus
EOE AA M/F/Vet/Disability VEVRAA Federal Contractor
Allentown, Pennsylvania, United States