Resources For Human Development, Inc. Case Manager in Bethlehem, Pennsylvania

Description/Job Summary


Under the authority of the Program Director and the supervision of the Assistant Director and Program Specialists, the Crisis Residence Caseworker assures that all consumer casework needs are met. The Crisis Residence Caseworker works as part of the Residence Treatment Team and provides linkage services, secures appropriate authorizations, needed follow-up care, and assists consumers in completing DPW and MA applications. The Crisis Residence Caseworker acts as the third Crisis Worker on the shift in times of high acuity or as the second worker in times of low census or short staffed situations and is therefore expected to be able to complete all duties and responsibilities of the crisis worker. All workers are expected to follow all applicable guidelines regarding confidentiality of consumer information, including the Mental Health Procedure Act, HIPAA, and RHD policy.


• To spend at least 75% of scheduled time in direct, face-to-face or telephone interactions with consumers or collaterals during hours when consumers are awake.

• Assist consumers in the completion and filing of DPW and MA applications.

• To procure and send records as needed for continued care.

• To complete all necessary Health Choices/County authorization requests, continued stay requests, and discharge reviews.

• Assure that all consumers have appropriate follow-up appointments scheduled as needed for aftercare.

• Take part in the Residence Treatment Team assisting consumers in choosing appropriate goals and activities on their Crisis Resolution Plan.

• Provide consumer transportation to approved appointments as needed.

• To follow any instructions from the previous shift for special consumer needs (such as refilling or renewing prescriptions).

• To complete all duties and responsibilities of the Mental Health Professional/Crisis Worker during times when performance as such is expected.

• To facilitate the referral to and intake of consumers into the crisis residence, including arranging or providing transportation to Hope House, completing admission interviews and paperwork, including verification of EVS status, and documenting needed information in the New Perspectives Crisis Service Database.

• To provide referral and other case management services for consumers and families.

• To document all work performed in the appropriate consumer files and in the Hope House Crisis Service Database.

• To work jointly with crisis workers to prioritize daily tasks needing completion on scheduled shifts

• To exhibit professional behavior treating consumers and co-workers with respect.

• To represent Hope House in phone and personal meetings with funders and outside agencies.

• To perform clean-up and maintenance duties as assigned on the chore list posted in the office.

• To identify and resolve maintenance problems and to report larger issues to supervisory personnel.

• To document ALL case management activities/contacts in the Case Management Note.


4 year college degree

5 years experience in the mental health field

2 years minimum of supervisory experience

The Hope House Case Worker shall be a person with an interest in and understanding of individuals with mental illness and experience working with this population. He or she will be a mature individual with sound judgment who represents an appropriate resource for consumers and collaterals. He or she shall be flexible enough to respond to crisis situations, work collaboratively as a team, and take responsibility when decisions have to be made. He or she must have the ability and experience to make independent decisions when consultation with supervisory staff is not possible.

Employement is contingent upon the successful completion of required criminal background checks.

The Case Manage position is responsible for providing case management and care coordination services for consumers while at Hope House. The Case Manager conducts consumer stay reviews, extensions and discharges. This position is considered part of the Hope House Management Team and will be considered a Lead Worker as well. The schedule for this position may vary depending on the needs of the consumers and the program. On-call rotation duties are part of the Case Manager's job as well as other duties that may be assigned by the Director and Assistant Director.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.