Atlantic Health System Patient Liaison in Newton, New Jersey

Overview

Newton Medical Center, a member of Atlantic Health System, is seeking a Full Time Patient Liaision. Evenings, 11 a.m. - 11 p.m. including every other weekend.

Responsibilities

Essential Functions:

Performs patient rounds addressing needs and concerns in the Emergency Department. Reviews Press Ganey survey responses and reports. Identifies trends in survey feedback and provides recommendations for managers and staff. Participates in various performance improvement teams and initiatives. Actively rewards and recognizes staff in real time. Works with all departments to ensure a seamless patient experience. Provides support to managers and coordinators in all patient care areas as needed.

Qualifications

Education:

High School Diploma or equivalent required

Bachelors degree preferred

Qualifications/Requirements:

Candidate must have strong communication skills and a background in customer service. Proactive approach to addressing issues. Adept at managing escalation of issues. Ability to multi task in a busy patient care environment.

Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience. We are confident that you will find success within Atlantic Health System, which has been named for the 10th year in a row to Fortune’s “Top 100 Best U.S. Companies to Work For” list. We believe you’ll find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Requisition # 00095816

Position Type Full-Time

Shift Evenings

Category Clerical/Office

Department 07819000-PATIENT SATISFACTION

Facility Newton Medical Center