Mondelez International DSD Routing Analyst Team Lead in Wilkes Barre, Pennsylvania

Job Description

With our portfolio of global Power Brands such as Oreo and belVita biscuits, Cadbury Dairy Milk and Milka chocolate and Trident gum, we’re the world’s #1 in biscuits and candy, and #2 in chocolate and gum. We’re Mondelēz International , a snacking powerhouse with operations in more than 80 countries, with approximately 90,000 employees globally and our brands are marketed in around 165 countries.

Our purpose and vision is to create more MOMENTS OF JOY by building the BEST SNACKING COMPANY IN THE WORLD .

Customer Service & Logistics

Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from farm to shelf,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

Job Scope:

As part of the Wilkes-Barre Operations team, the Routing Team Lead is responsible for the routing of 3500 trucks per

week, processing over 35,000 orders a week, and providing field operations support to Area Logistics for the $5.0B GR US DSD business. Ensuring the use of best practices in our routing platform called Route Planner. Changing the way we operate, business processes, and communication with our field stakeholders. Providing issue resolution and communications between all Customer Service Ops Groups in relation to DSD and to a lesser extent, Warehouse operations. Shared accountability for 15 production routers and 4 Routing Capabilities Analysts.

Job Responsibilities:

• Develop and monitor standard operating procedures used to resolve issues within daily DSD operations

• Plan, prioritize and delegate work tasks, work with direct reports during their work shift once a month (nights)

• Hiring and staffing

• Coaching and development of direct reports

• Manage team schedules to ensure business needs are met

• Leveraged as a subject matter expert within the DSD space

• Communicate with external field partners



  • Bachelor’s degree is required.


  • Supervisory experience preferred.

  • 2+ years of operations experience in distribution or fulfillment

  • Must have the ability to work night shift 1 week a month, 10:00 PM - 6:00 AM

  • Proficiency in MS Office (Excel/Word) applications

  • Proficiency in SAP

  • Good written and verbal skills

  • Experience in Customer Service

  • Ability to work in team environment

  • Good organizational skills

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.